This Privacy Policy explains how winpaker collects, processes, stores, and protects the personal data of its users. We are committed to handling the information of every Pakistani player on our platform with transparency, integrity, and in accordance with applicable data protection principles.
winpaker ("we", "us", "our", "the Platform") takes the privacy of its users seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this document carefully to understand our practices regarding your personal information.
This policy applies to all individuals who visit the winpaker website, register an account, place bets, participate in promotions, contact our support team, or in any other way interact with the winpaker Platform. It covers personal data collected through the website, any associated mobile-optimised interface, and all communication channels operated by winpaker including email and live chat.
winpaker operates under an international gaming licence and is subject to the data protection and privacy obligations imposed by that licensing framework. We process personal data only where we have a legitimate legal basis for doing so, and we apply proportionate security measures to all personal data we hold.
Our target market includes English-speaking Pakistani players. Where personal data of Pakistani nationals is collected, it is processed in accordance with the principles described in this policy and with due regard to the data protection expectations applicable in Pakistan.
For the purposes of this Privacy Policy, winpaker is the data controller in respect of the personal data collected through the Platform. As data controller, winpaker determines the purposes and means of the processing of personal data submitted by or collected about users of the Platform.
Where winpaker engages third-party service providers to process data on its behalf — such as payment processors, KYC verification providers, or analytics platforms — those providers act as data processors under winpaker's instruction. winpaker remains responsible for ensuring that all such processors maintain appropriate data protection standards consistent with this policy.
If you have any questions about how winpaker processes your personal data, or if you wish to exercise any of your data rights as described in Section 10 of this policy, you may contact our data protection point of contact at the email address provided in Section 14.
winpaker collects personal data in various categories depending on the nature of your interaction with the Platform. The principal categories of personal data collected are set out in the table below.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC scan or photograph | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Registration & account management |
| Financial Data | JazzCash / EasyPaisa account references, bank account details (HBL, UBL, Meezan Bank, MCB, Bank Alfalah), card last four digits, transaction history | Deposit & withdrawal processing |
| Gaming Activity Data | Bet history, game session logs, win/loss records, bonus usage, wagering activity | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic — on each site visit |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| Responsible Gaming Data | Deposit limit settings, self-exclusion records, session time limit preferences, reality check configurations | When tools are activated in dashboard |
winpaker does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where strictly required to fulfil a responsible gaming obligation (for example, recording a self-exclusion request linked to a gambling harm concern).
The majority of personal data winpaker holds about you is information you provide directly through your use of the Platform. This includes data submitted during the account registration process, KYC document uploads, deposit and withdrawal requests, support communications, and any promotional or survey participation.
When you visit the winpaker website, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, browser configuration, and session behaviour data. This data is collected using cookies and similar tracking technologies — see Section 9 for full details of our cookie practices.
winpaker may receive personal data about you from trusted third-party sources in the following circumstances:
winpaker processes personal data only where there is a clearly identified lawful basis for doing so. The table below summarises the primary purposes for which we process personal data and the legal basis applicable to each.
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your winpaker account | Performance of contract |
| Processing deposits and withdrawals in PKR | Performance of contract |
| Verifying your identity and age (21+) via CNIC | Legal obligation & legitimate interest |
| Anti-money laundering and fraud prevention screening | Legal obligation |
| Delivering responsible gaming tools and interventions | Legal obligation & legitimate interest |
| Sending transactional communications (deposit confirmations, withdrawal updates) | Performance of contract |
| Sending promotional communications (bonuses, offers) | Consent (opt-in) |
| Platform analytics and performance improvement | Legitimate interest |
| Resolving disputes and maintaining bet settlement records | Legitimate interest & legal obligation |
Where winpaker relies on your consent as the legal basis for processing — for example in respect of marketing communications — you may withdraw that consent at any time by updating your communication preferences in your account dashboard or by contacting our support team.
winpaker shares personal data with carefully selected third-party service providers where necessary to operate the Platform. All such providers are contractually bound to process personal data only on winpaker's instructions and to maintain security standards consistent with this policy. Categories of service providers include:
winpaker may be required to disclose personal data to regulators, licensing authorities, law enforcement agencies, or courts where such disclosure is required by applicable law or regulation. In such cases, winpaker will disclose only the minimum data necessary to satisfy the legal requirement and will endeavour to notify the affected user where legally permitted to do so.
winpaker does not sell, rent, or otherwise commercially transfer personal data to any third party for that party's own marketing or commercial purposes. Your personal data is used exclusively to operate and improve the winpaker Platform and to fulfil our regulatory obligations.
In the event that winpaker undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, personal data held about users may form part of the transferred assets. In such circumstances, winpaker will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy, and will provide affected users with reasonable notice of any such transfer.
winpaker retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
winpaker applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:
Notwithstanding the above, no data transmission over the internet or electronic storage system is entirely secure. winpaker cannot provide an absolute guarantee of the security of your personal data and you transmit data to us at your own risk. If you become aware of any actual or suspected security breach involving your winpaker account, please notify us immediately at the contact details in Section 14.
Cookies are small text files placed on your device when you visit a website. winpaker uses cookies and similar tracking technologies — including web beacons and local storage — to operate the Platform effectively, remember your preferences, analyse usage patterns, and deliver a personalised experience.
You may manage your cookie preferences via the cookie consent banner displayed on your first visit to the winpaker website. You may also control cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Platform. Note that strictly necessary cookies cannot be disabled as they are essential for the secure operation of the Platform.
As a user of the winpaker Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 14. winpaker will respond to all valid data rights requests within 30 days of receipt.
Please note that some rights are subject to limitations under applicable law. For example, winpaker may be required to retain certain financial and identity data for a minimum statutory period regardless of a deletion request. Where a right cannot be fulfilled in full, winpaker will explain the reason clearly in its response.
The winpaker Platform is strictly intended for individuals who are 21 years of age or older. winpaker does not knowingly collect or process personal data belonging to individuals under the age of 21. CNIC-based age verification is a mandatory requirement for all account activations and for the processing of any withdrawal.
Where winpaker identifies or has reasonable grounds to suspect that personal data belonging to an individual under 21 has been submitted — whether through misrepresentation at registration or any other means — the following actions will be taken immediately:
If you are a parent or guardian and believe that your child has registered an account on winpaker, please contact our support team immediately at the address in Section 14 so that we can investigate and take appropriate action without delay.
winpaker operates under an international gaming licence and may engage service providers located in countries outside Pakistan. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applicable under winpaker's licensing framework, winpaker will implement appropriate safeguards to protect the transferred data. Such safeguards may include:
By using the winpaker Platform, you acknowledge that your personal data may be processed in countries outside Pakistan in accordance with the safeguards described above.
winpaker reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational needs. The date of the most recent revision is always displayed in the "Last Updated" field at the top of this document.
Where a material change to this Privacy Policy is made, winpaker will notify registered account holders via email or through a prominent notice displayed on the Platform prior to the change taking effect. Your continued use of the winpaker Platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how winpaker is protecting your personal data. If you disagree with any changes to this policy, you should cease using the Platform and contact our support team to close your account.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how winpaker has handled your personal data, please contact our data protection team using the details below. All enquiries must be submitted in English and should include your registered account email address for verification purposes.
winpaker is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with the outcome of your enquiry, you may have the right to escalate your complaint to the relevant data protection supervisory authority or the licensing authority under whose framework winpaker operates.
Six core commitments that underpin how winpaker handles the personal data of every player on the platform.
All data you transmit to winpaker is protected in transit with TLS 1.3. Sensitive data stored in our systems uses AES-256 encryption, the same standard trusted by global financial institutions.
winpaker does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to operate your account and fulfil our regulatory obligations.
CNIC verification is mandatory for every winpaker account. We proactively screen for underage access and permanently close any account found to belong to an individual under 21 years of age.
Pakistani players on winpaker can request access to, correction of, or deletion of their personal data at any time. Submit your request to our support team and we will respond within 30 days.
winpaker retains personal data only for as long as required by law or operational necessity. Financial and identity records are held for five years post-closure; technical logs are purged within 12 months.
winpaker gives you full control over non-essential cookies via the consent banner. Only strictly necessary cookies run without your approval. Marketing cookies require your explicit opt-in consent.
Your data is protected, your identity is secure, and your privacy is respected. Explore cricket betting, live casino, slots, and fishing games — all in PKR. 21+ only. Please gamble responsibly.